New report on people’s experiences of welfare

New report on people’s experiences of welfare to
launch Friday 9 November

Between 18 and 31
October 2018, 267 people contributed their perspectives,
insights and experiences of the welfare system through a
17-question online survey hosted by ActionStation. The
survey findings show an overwhelming trend of negative
experiences with Work and Income and a desperate lack of

Of those who contributed and had first-hand
experience of the welfare system:
• Four out of five
had negative experiences.
• 84 percent of people said
they do not currently receive enough income to live with
dignity and participate fully in the community.
• 70
percent experienced a lack of transparency and access to
information, particularly about their rights.
• 64
percent experienced a lack of care or compassion from WINZ
• 63 percent had experienced feelings of
judgment or stigma from the public.
• 54 percent
experienced long waiting lists or difficulties finding a
suitable time with a case worker.

Based on the
stories and previous research conducted by Child Poverty
Action Group, the report recommends that the Government:

1. Substantially improve core benefits;
2. Remove all
3. Ensure that all benefits and all parts of
Working for Families (WFF) are indexed annually to prices
and wages;
4. Remove the hours of paid work criteria from
the WFF In-Work Tax Credit and extend it to all low-income
5. Treat adults in the benefit system as
individuals without penalising them for being in a
6. Focus on what will give children better
outcomes and less on moving their carers into paid
7. Ensure that applicants receive all the
assistance to which they are entitled; and
8. Allow
people on benefits to earn more from paid work before their
benefits are reduced.

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The final version will be
launched to the public and available for download at

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